Refund policy

Return & Refund Policy – DecorLoft

At DecorLoft, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 7 days of the delivery date.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging.

  • Include all accessories, tags, and documentation (if applicable).

  • Not be damaged due to misuse, improper handling, or normal wear and tear.

Non-Returnable Items

The following items cannot be returned:

  • Clearance or sale items.

  • Customized or personalized products.

  • Gift cards.

  • Products damaged due to customer misuse.

Damaged or Defective Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please provide:

  • Your order number.

  • Clear photos of the product.

  • Photos of the packaging.

Once verified, we will offer a replacement or full refund at no additional cost.

Return Process

To initiate a return, please contact our support team at:

Email: thedecorloft13@gmail.com

Include your order number and reason for the return. Our team will provide return instructions.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly delivered.

  • Original shipping charges are non-refundable.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

We currently offer exchanges only for damaged, defective, or incorrectly delivered products.

Order Cancellations

Orders may be canceled within 12 hours of placement. Once an order has been processed or shipped, it cannot be canceled.

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

DecorLoft
Email: thedecorloft13@gmail.com

We appreciate your trust in DecorLoft and are committed to providing a smooth shopping experience.